Hey everyone,
Writing this is not easy. Honestly, we’re sitting here feeling a mix of frustration, guilt, and total heart-break over what happened yesterday.
What Went Wrong
If you tried to check out our latest Pre-Order launch, you might have run straight into a wall. Our membership system glitched—badly. It completely blocked normal users from viewing the pre-order page, let alone placing an order.
You showed up excited to grab something you’ve been waiting for, only to be met with error pages and zero access.
Watching that happen in real-time made our blood boil. We were furious, stressed, and honestly just embarrassed that we let you down like that. We immediately jumped on the line with our technical team, hoping for a quick patch to get things running smoothly again. But after hours of going back and forth, they delivered the hard truth:
There is no quick fix for this.
That was the moment the realization hit us like a ton of bricks.
A Long-Overdue Wake-Up Call
This glitch wasn't just a random technical headache—it was a giant wake-up call.
When we first set up a membership system, we thought it would bring us closer to our community. But looking back, it never really brought any positive value. Instead, it did the exact opposite: it built a weird, artificial wall between us and so many of you. It turned what should be a fun, simple experience into something complicated and exclusive for no good reason.
We got off track, and we’re taking full responsibility for it.
The Decision: Tearing Down the Wall
After a lot of soul-searching, we made a definitive choice:
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Effective immediately, we are completely removing the membership system.
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We are permanently canceling all membership tiers moving forward.
No more VIP restrictions, no special tiers, and no more barriers. From now on, every single person who steps through our digital doors gets the exact same equal access, top-tier service, and hassle-free experience.
Compensation for Existing Members
To those of you who previously purchased a membership: we are so, so sorry. You trusted us, and we didn't handle this right.
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We are putting together a full compensation plan (including pro-rated refunds and exclusive shop credits).
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Our support team will reach out directly over the next few days to get you taken care of.
Moving Forward
To everyone whose day was ruined by yesterday's mess—we are deeply, genuinely sorry.
Thank you for being patient with us, for keeping us honest, and for always supporting what we do. We’re tearing down the wall, going back to basics, and focusing 100% of our energy on making awesome products for every single one of you.
With love and gratitude,
— FantasyBox Team
