Learn more about WORRY-FREE PURCHASE. How to submit a Damage, Delay & Payout

Learn more about WORRY-FREE PURCHASE. How to submit a Damage, Delay & Payout

1 Where to submit a claim request with Worry-Free Purchase:

Customers can access Seel Resolution Center to submit claim request from either the tracking page in store or the policy confirmation email:

Find the protected order - Click on the section - Click "Report an issue", and customers will be redirected to Seel Resolution Center.

Policy confirmation email sent by Seel:

The link toward Seel Resolution Center is embedded in the confirmation email.

Customers can also directly visit https://resolve.seel.com/17track to access the Resolution Center. In that case; they’ll need to manually fill in their email address and Worry-Free Purchase policy ID (or order ID) to log in the Resolution Center before they can file a claim.

2. How to submit a claim request with Worry-Free Purchase:

Log in Seel Resolution Center

If customers access Seel Resolution Center from the tracking page in-store, or the confirmation email, the log in info will be automatically populated. If they visit https://resolve.seel.com/17track directly, they ’ll need to manually fill in the info.

After logging in , choose the issue type:

  Flow of submitting a claim for delay:

  Flow of submitting a claim for damage:

To file a claim for damage, customers need to upload photos as proof of damage . They can read the help article via the link if they have questions about what to upload. They can also leave comments or notes if necessary.

  Flow of submitting a claim for loss:


Customers may upload the supporting docs based on what they have, and leave notes or comments if necessary.

3. Supporting docs required to qualify for a claim:

Supporting docs required for a claim of damage:
When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage . To file and qualify for a claim of damage, the following supporting documents are required :
⭐Clear photo(s) of the carrier packaging and product package (if applicable)
⭐ Clear photo(s ) of how the item(s ) are damaged

Here are some examples:

(carrier package damaged)

(carrier package damaged)

(product package damaged, liquid leaked or Steelbook crushed)

The payout amount for damage is determined by the evaluation results , up to 100% of the purchased value , depending on how the damage affects the usability of item(s) .

Note that damage in packaging without affecting the item(s) inside, and clear pre- shipment item defects ( e .g . , loose threads) are not covered.

The supporting documents you provide will directly affect our evaluation . Please make sure to provide detailed evidence to facilitate your resolution process .

Supporting docs required for a claim of loss:

a. If the shipment is marked by the carrier as "lost ", or domestic shipments that haven 't shown a "delivery " scan 30 days after shipment (or international shipment that hasn 't shown "delivery " scan 60 days after shipment), you don ’t need to provide any additional proof.

b. If the shipment has shown a "delivery " scan, but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can ’t find your package , we might need one of the following as the supporting document to qualify for a claim of loss:

  • Police report
  • Security footage
  • Carrier letter
  • written documentation from an authority/leasing office detailing the incident

** For scenario b, if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents . However, if the same situation occurs again, supporting documents will be mandatory.

Supporting docs required for a claim of delay:

No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package s tracking number.

Payout options:

PayPal: Supports multi-currency transfers . Funds arrive instantly once the claim is approved.

Venmo: Supports USD transfers, funds arrive instantly once the claim is approved. Direct deposit:Supports USD transfers via US bank account ACH transfer, takes 1- 3 business days to arrive . This option is only available for transactions in USD. Tremendous: customers will receive their payout in the form of a virtual visa card

Customers can choose how they’d like to receive their payout the in last step of claim submission


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