Dear Valued Customers,
It is with a heavy heart and a great deal of hesitation that we are writing to share some difficult news.
As many of you are aware, the recent shifts in the global landscape and the relentless surge in international fuel prices have placed an unprecedented strain on logistics worldwide. For as long as possible, we have been absorbing these rising costs ourselves, hoping for a return to stability. However, we have reached a point where we can no longer maintain our current shipping rates without compromising the service you deserve.
What is changing? Starting one week from today, we will be adjusting our shipping fees by 20% to 50%, depending on the destination.
Regarding Shipping Safety and Insurance: Beyond the rising costs, we also face the reality of varying logistics standards across different countries. Unfortunately, this means that shipping handled by local couriers can occasionally result in different levels of package damage—a situation that causes frustration for both of us.
To bridge this gap and protect your interests:
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We strongly recommend purchasing Shipping Insurance at checkout.
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This small step ensures that if an unfortunate mishap occurs during transit, you are fully covered.
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Our goal is to minimize potential losses and prevent any misunderstandings or loss of trust that can arise from shipping damages. We want your experience with us to be transparent and worry-free, even when global logistics are unpredictable.
Our Promise to You: We truly hate that it has come to this. This decision isn't about profit; it’s about maintaining the reliability of our delivery chain in a volatile market. Should the global situation improve and fuel costs stabilize, we are committed to reviewing and lowering these rates immediately.
Thank you for standing by us through these challenging times. Your support means the world to our team.
With sincere gratitude and regret,
FantasyBox Team